If the lines on the cartridge do not appear (especially the control line), then it could mean one of two things:
- Not enough urine is being provided.
- Urine is splashing into the window, affecting the way the test runs, thereby preventing the entire scan from running.
In this case, please take a picture of the cartridge and send it to Oova's Customer Support team at support@oova.life. If we can load the results manually, we will let you know and ensure the correct data is entered in your app.
Please note that if the cartridge does not run entirely, it will be difficult for our team to load the results.